Terms & Conditions

Hours of trading, Monday - Friday 9.00am to 5.00pm AEST excluding public holidays.

For postage in the Australia we recommend Express Post Platinum, a service of Australia Post. However, we cannot be made responsible for any loss or damage whilst your documents are in transit to or from us.

The visa issuance delays listed and the advice given by our customer service team over the phone is a guide only and represents the processing delay experienced by Visalink.

Visalink endeavours to lodge your application the next day after we receive it, however, Visalink can not be made responsible for trips booked if any of the following events occur:

  • Embassy/consulate closure without at least 5 days notice due to holidays or any other reason.
  • Processing delays due to the embassy/consulate administrative function.
  • Embassy/consulate changing rules and regulations for whatever reason.